Frequently Asked Questions
1. What products do you offer at StylishYard? At StylishYard, we offer a wide range of garden-related products including garden decor, lighting, irrigation solutions, BBQ equipment, artificial plants, and gardening tools. Our selection is designed to help you create and maintain a beautiful and functional outdoor space.
2. Where is StylishYard located? StylishYard is based in Australia. We proudly serve customers across the country, offering quality products to enhance gardens of all sizes.
3. How can I place an order? You can place an order directly on our website. Simply browse our product categories, select the items you wish to purchase, and follow the checkout process. You can pay with any major verified payment method including credit/debit cards and PayPal. If you need assistance, feel free to contact our customer service team.
4. Do you offer international shipping? Yes, we do. Please contact our customer service team for shipping cost to exact location.
5. What payment methods do you accept? We accept various payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout.
6. How can I track my order? Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s status and estimated delivery time.
7. What is your return policy? We want you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service team within 30 days of receiving your order. Items must be returned in their original condition and packaging. For detailed return instructions, please refer to our Return and Refund Policy page.
8. Do you offer gift cards? Yes, we offer gift cards that can be purchased through our website. Gift cards are a great way to give the gift of choice to friends and family who love gardening.
9. How can I contact customer support? You can contact our customer support team via email at support@shopstylishyard.com. Our team is available to assist you with any questions or concerns.
10. How do I subscribe to your newsletter? To stay updated with the latest products, promotions, and gardening tips, you can subscribe to our newsletter by entering your email address in the subscription form located at the bottom of our website.
11. Do you offer any gardening tips or advice? Yes, we regularly update our blog with gardening tips, advice, and inspiration. Check out our blog section for useful information and ideas to help you make the most of your garden.
13. What should I do if I received a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. Provide details and photos of the issue, and we will assist you with a replacement or refund.
14. Can I modify or cancel my order after it has been placed? If you need to modify or cancel your order, please contact us immediately. Once an order is in processing or has been shipped, we may not be able to make changes. However, we will do our best to accommodate your request.
15. Are your products eco-friendly? At StylishYard, we strive to offer products that are environmentally friendly and sustainable. We carefully select our products to minimize their impact on the environment and promote eco-conscious gardening practices.